Frequently Asked Questions

Common questions across setup, pricing, quality, formats, and billing.

Do I need an account to use vktrLAB?

Yes. You need an account to run conversions, track usage, and manage billing.

How do I convert an image?

Upload a PNG/JPG/WebP/GIF, choose output settings, then run conversion and download results.

Is there a free tier?

Yes. The free tier lets you test core flows with usage and feature limits.

Can I use vktrLAB on mobile?

You can access the app on mobile, but desktop is recommended for best upload/edit workflow.

How do credits work?

Each conversion consumes credits based on selected output/tier. Plan entitlements control features and limits.

What happens when credits run out?

You can upgrade plans or wait for your next monthly credit grant where applicable.

Can I cancel anytime?

Yes. Subscriptions can be managed and cancelled from the billing portal.

Do paid plans include commercial use rights?

Yes. Hobbyist and Maker Pro include commercial use rights under the Terms.

How does output quality compare to Illustrator auto-trace?

For noisy source images and maker workflows, vktrLAB is optimized for cleaner, predictable vector output.

Why does my output look different than the input?

Vectorization simplifies and traces raster data. Source image quality and settings directly affect results.

What is Smart Layers?

Smart Layers helps separate usable layers for maker workflows. Availability depends on your plan.

Can I re-run with different settings?

Yes. You can adjust settings and run again to compare output quality.

Which input formats are supported?

PNG, JPG/JPEG, GIF, and WebP are supported (subject to file size limits).

Which outputs are supported?

SVG is core; DXF and other premium outputs depend on plan entitlements.

Is there a file size limit?

Yes. Current upload limits are enforced server-side to protect reliability and cost.

Are outputs guaranteed to work on every machine/software?

No. Always validate output files before production CNC/laser use.

How do I update my subscription?

Use the in-app billing controls to upgrade, downgrade, or manage payment methods.

How do I request account/data deletion?

Email support@vktrlab.com and we will process deletion requests per applicable law.

Where can I report bugs or request features?

Use the in-app feedback/support channels or contact support@vktrlab.com.

Where can I see product updates?

Visit the changelog page for recent feature, improvement, and fix history.